Official Company Policies

We accept return / exchanges under the following circumstances:

• Defective or damaged products
• Incorrect products received
• Products not meeting quality expectations
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

We offer return and / or exchange within the first 07 days of your receipt of product. If 07 days have passed since receipt of the product, you will not be offered a return and / or exchange of any kind.

To initiate a return / exchange, follow these steps:

In case of any dissatisfaction, manufacturing or packaging defect, Customers / Direct Sellers can return / exchange the product. The Customers / Direct Seller must contact the Direct Seller / Company from whom they had purchased the same, within 30 days from the date of receipt of the product. They have to give a reason and return the said products along with the original customer order receipt copy / invoice. In such cases, it is the Direct Seller's obligation to satisfy the customer’s need for money refund or replacements of products. The Direct Seller can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the Direct Seller does not want the same products, the Company will give a cash voucher (zero BV) of the same amount, which can be used by the Direct Seller within 30 days for purchasing products of their choice.

Documents required for returning the products are mentioned below:

The product must be returned in its original packaging, along with all accessories and tags. The product must be unused and in the same condition as and when received. This policy does not apply to products that have been intentionally damaged or misused. Proof of purchase (order confirmation) is required for processing returns / exchanges.

The Return / Exchange Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the Customer / Direct Seller is buying products wisely.

For defective, damaged, or incorrect products, company will arrange return shipping and cover associated costs. For products returned for reasons other than defects, the customer is responsible for return shipping costs.

Once the returned product is received and inspected, we will process the return or exchange. Refunds will be issued using the original payment method. Please allow 07 days for the refund to reflect in your account.

The Company provides a Cooling Off Policy to the Direct Sellers who wish to resign from their Direct Sellership within 07 days of their registration and return any Ondo that are in good condition, useable, resaleable, restock-able, unopened, unaltered. In this case company shall provide a full refund for the products after deducting bonus paid (if any) and reversing the BV on the products (if any).

We reserve the right to update this Return / Exchange Policy as needed. Any changes will be posted on our website, and the revised date will indicate the last update.

For any questions, concerns, or requests related to returns or exchanges, please contact our customer support team at info@westaarwellness.com, 9266033356.

By engaging with M/s Westaar Wellness Private Limited, products and services, you acknowledge and agree to the terms outlined in this Return Policy.

Pickup orders can be placed at any of the outlet. Payment options for Pickup Orders can be Cash, Demand Draft, Credit Card and Debit Card.

Pickup hours for all Outlets are:

Please refer to website: www.westaarwellness.com or for any latest updates and future information.

Home Delivery orders can be placed for providing easy access & convenience on website: www.westaarwellness.com or by placing the order at office / franchisee office.

Payment:

Payment mode options for these orders can be:

• Orders placed at Office: Cash, Debit Card or Credit Card, Other Online Payments through Wallets.
• Online orders: Credit Card, Debit Card, Net Banking or Account Transfers through RTGS, NEFT or IMPS, Other Online Payments through Wallets

Please note that delivery charges are determined at checkout and constitute the final fees for delivering goods to the customer or Direct Seller. We maintain standard delivery charges for most addresses.

For shipping within India:

• A flat rate of Rs. 80.00/- applies to all orders below Rs. 2000.00/-
• Orders above Rs.2000.00/- free of cost delivery-

Please note that delivery charges will be added to the purchase amount and collected accordingly.

The shipments are in perfect condition when the carrier takes possession of the same. By signing “received” on the delivery note, the recipient(s) acknowledges that the order was received in satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24) hours of receipt of shipment. Failure to notify Westaar for any shipping discrepancy or damage within twenty-four (24) hours of receipt of the shipment will cancel Customer / Direct Seller(s) right to request a correction and shall be considered deemed acceptance of the products.

Orders placed are typically shipped the very next business day. Orders placed on Saturday after 2.30 pm will be shipped on the following Monday. Delivery time will vary according to the location of Customer / Direct Seller(s). The average time for delivery is between 2 – 7 days. Delivery of products may not happen on Sundays or on major holidays as per the policy of the delivery partner.

• There are various delivery models for delivery of purchased product to the Customers / Direct Sellers, as decided by Westaar. The risk of any damage, loss, or deterioration of the Products during the course or delivery or during transit shall be on M/s Westaar Wellness Private Limited and not on the Customer / Direct Seller. Westaar represents and warrants that the products being delivered are not faulty and are exactly those products which are listed and advertised on the website and purchased by the Customer / Direct Seller and meet all descriptions and specifications as provided on the Website: www.westaarwellness.com.
• Customer / Direct Seller shipping address; pin code will be verified with the database of website before they proceed to pay for their purchase. In the event order is not serviceable by logistic service providers or the delivery address is not located in an area that is covered under the order confirmation form, Customers / Direct Sellers may provide an alternate shipping address on which the Product can be delivered by the logistics service provider.
• Please note that there is no guaranteed dispatch time and any information about the dispatch should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customers / Direct Sellers and Westaar for purchase and sale of product on or through the Website: www.westaarwellness.com or however, the product shall not be delivered to the Customer / Direct Seller unless he / she makes the full and final payment for Westaar.
• Customer / Direct Seller shall be bound to take delivery of the Products purchased by him / her that are said to be in a deliverable state. Where Customer / Direct Seller neglects or refuses to accept the delivery of the Products ordered by him / her, the Customer / Direct Seller may be liable to Westaar for such non-acceptance. Westaar at its own discretion may call up the Customer / Direct Seller to evaluate the reason of non-acceptance of the product. The decision of Direct Seller would be final and binding on whether to redeliver or process refund as per the refund policy.
• The title in the products and other rights and interest in the products shall directly pass on to the Customer / Direct Seller from Westaar upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Customer / Direct Seller are deemed to have accepted the Products. The risk of loss shall pass on to the Customer / Direct Seller upon delivery of Product.
• Before accepting delivery of any Product, the Customer / Direct Seller shall reasonably ensure that the Product's packaging is not damaged or tampered.

Any dispute(s) between Customer / Direct Seller or its nominee(s) and Westaar, arising from this Policy, shall be referred to the sole arbitrator (appointed by Westaar and same shall be adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all proceedings shall come within the jurisdiction of District Courts in Dwarka, Delhi only and such arbitration proceedings shall be held in district courts of Dwarka, Delhi only. The final decision of the Arbitrator would be binding upon both the parties. Any breach of this covenant by the Customer / Direct Seller will make him liable for damages and legal costs to the Westaar.

The information that we collect on our website comes under two general categories:

• Personally Identifiable Information
• Aggregate Information

Westaar through this website uses “cookies” to enable you to sign in into our services and to help personalize your online experience. As you browse, we may install cookies (tiny text files stored on your hard disk by a web page server) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save your time by eliminating the need to repeatedly enter the same information and to display your personalized content on your later visits to website. Cookies also help us to improve our website and to deliver a better and more personalized service. Among other things, they enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customize our website according to your individual interests.
• To increase the speed of your searches.
• To recognize you when you return to our website.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. It is your sole responsibility to safeguard the password created for your online account. In case you suspect that your password has been compromised, contact Westaar via email at info@westaarwellness.com as soon as possible. Since your Customer / Direct Seller account and password are specific to you, you take full responsibility for any and all activity conducted on our site with your ID and password.

Our website may include links to other websites that may be of interest to you. However, once you use these links to exit our site, please be aware that we do not have any control over these other websites. Consequently, we cannot take responsibility for the protection and privacy of any information you provide while visiting such websites. These external websites are not governed by this privacy statement. We recommend exercising caution and reviewing the privacy statement applicable to the specific website you are visiting.

The Westaar website www.westaarwellness.com, is not intended for or directed towards children under the age of 18 years. We do not intentionally collect Personally Identifiable Information from children, and if we come across any such data on our site, we will promptly delete it. Our website is designed for use by individuals who are 18 years of age or older.

Please check frequently for any updates or changes in this privacy policy before using this website or submitting any Personally Identifiable Information on this website. By using this website, you acknowledge acceptance of this Privacy Statement in effect at the time of use.

Westaar website www.westaarwellness.com and the content on the same are protected by intellectual property rights, including copyrights, trade names and trademarks, including the Name, logo, are owned by Westaar or used by Westaar under a license or with permission from the owner of such rights. The content protected by such intellectual property rights includes the design, layout, look, appearance, visuals, photographs; images, articles, stories, and other content on Westaar website www.westaarwellness.com.

The content on Westaar website www.westaarwellness.com may only be reproduced, distributed, published, or otherwise used only after prior written consent from the authorized signatory of Westaar.

In accordance with Information Technology Act 2000 and rules made there under, you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact our Grievance Officer by emailing on info@westaarwellness.com.

When you purchase products from Westaar, you're solely purchasing products. There are no investment activities involved.

Westaar operates in full compliance with the rules Notified by the Government of India regarding Direct Selling.

We do not promote or offer any get-rich-quick schemes. Our focus is on selling quality products and providing genuine business opportunities.

Becoming a Direct Seller with Westaar is straightforward. You simply need to familiarize yourself with our products, business plan, policies, and terms & conditions. There are no registration, enrolment, or membership fees involved. However, every Direct Seller is required to sign a contract agreeing to abide by the terms and conditions of the company, including Westaar’s Code of Ethics and Rules of Conduct.

Purchasing products from Westaar does not guarantee any income. To earn income through our Product Selling Business Opportunity, you must become a Direct Seller and comply with the necessary regulations. Your income will depend solely on the sales you and your team generate, requiring effort and time investment.

There are no agent roles, salaried jobs, or employment opportunities for Direct Sellers. All incomes are based on Product sales.

There is no compulsion for anyone to become a Direct Seller or to purchase Westaar products.

Westaar provides Direct Sellers with a unique ID number and password free of charge upon fulfilling the company's terms and conditions. They can earn income solely by selling Westaar products and become eligible for incomes based on business volume as per company terms and conditions/Remuneration System, subject to change without prior notice.

Information provided on our website, official social media platforms, or other mediums is not a substitute for professional medical advice. Always consult your physician or qualified health professional for medical concerns.

The content available on the Westaar website and its associated platforms is protected by intellectual property rights owned by Westaar or lawfully used under license. Unauthorized listing, promotion, or sale of our products on external websites or platforms is strictly prohibited. Westaar does not guarantee the authenticity, safety, or quality of products purchased through unauthorized channels and shall not be liable for any refunds, returns, or claims arising from such purchases.

While we strive to provide accurate and up-to-date information, Westaar does not take responsibility for any false promises, representations, or commitments made by Direct Sellers. We are not liable for any loss or damage arising from the use of our website or products.

At Westaar, we want to ensure that our customers have a clear understanding of our products and their intended use. Please read the following disclaimer regarding our products:

Direct Sellers affiliated with Westaar Wellness operate under voluntary, transparent, and legally binding E-contracts in accordance with the Ministry of Consumer Affairs guidelines. Direct sellers are strictly prohibited from making unsubstantiated medical claims or pyramid recruitment representations.

For complete direct seller rules, cooling-off period, and grievance redressal contacts, distributors may also visit the Distributor Portal.